1. Who We Are

OttawaHeatPumpRebates.ca is a marketing website operated by Elevatz Marketing Inc., a Canadian marketing company. This website is operated on behalf of CoolHeat Comfort Systems, a registered HVAC contractor based in Ottawa, Ontario. The purpose of this site is to help Ottawa-area homeowners learn about and access available heat pump rebate programs.

This Privacy Policy applies to all information collected through this website, its landing pages, and any lead forms — including forms hosted on third-party platforms such as Google — where this policy is linked or referenced.

2. Information We Collect

When you interact with our lead forms or landing pages, we may collect the following:

• Contact information — your name, email address, and phone number
• Home and property information — such as whether you own your home, your current heating source, and whether you have existing home systems (e.g. central air conditioning)
• Location information — your city or region, as provided by you or inferred from your interaction
• Device and usage data — browser type, IP address, pages visited, and referring source, collected automatically via standard web analytics tools including Google Tag Manager and Google Analytics

3. How We Use Your Information

We use the information you provide for the following purposes:

• To assess your eligibility for heat pump rebate programs you have expressed interest in
• To connect you with CoolHeat Comfort Systems so they may contact you regarding a free in-home energy assessment and estimate
• To follow up with you by phone, email, or text message regarding your inquiry
• To measure advertising performance and improve the relevance of our campaigns
• To comply with applicable Canadian laws and regulations

4. Sharing Your Information

When you submit a form on OttawaHeatPumpRebates.ca, the primary purpose is to connect you with CoolHeat Comfort Systems. By submitting your information, you consent to it being shared with CoolHeat Comfort Systems so they may contact you directly to schedule your free in-home energy assessment.

We do not sell your personal information to data brokers or unrelated third parties. We may also share information with:

• Technology and platform providers — such as CRM, email, and analytics tools used to operate this website
• Legal or regulatory authorities — where required by applicable law

5. Google Lead Forms & Google Tag Manager

Some of our lead forms may be hosted on or tracked through Google's advertising platforms (such as Google Ads Lead Form Extensions). When you submit a form through Google, your information is collected by Google and transmitted to us in accordance with Google's Privacy Policy.

This website uses Google Tag Manager to manage tracking tags, which may include Google Analytics and Google Ads conversion tracking. These tools collect anonymized usage data to help us measure and improve our advertising. By using this site, you consent to this tracking.

6. Communications & Consent

By submitting your contact information, you agree that Elevatz Marketing Inc. and/or CoolHeat Comfort Systems may contact you via phone, email, or SMS regarding your inquiry. Standard message and data rates may apply for text messages. You may opt out at any time by replying STOP to any text, clicking unsubscribe in any email, or contacting us at privacy@ottawaheatpumprebates.ca.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. To request deletion of your information, contact us at privacy@ottawaheatpumprebates.ca.

8. Your Rights (PIPEDA & Canadian Privacy Law)

As a Canadian business, Elevatz Marketing Inc. operates in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for the use of your information (subject to legal and contractual limitations)
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at privacy@ottawaheatpumprebates.ca.

9. Cookies & Tracking

This website uses cookies, pixels, and similar tracking technologies for analytics and advertising measurement, including Google Tag Manager, Google Analytics, and Google Ads. You may control cookie preferences through your browser settings, though disabling cookies may affect site functionality.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects any changes. Continued use of this site after an update constitutes acceptance of the revised policy.

1. Acceptance of Terms

By accessing OttawaHeatPumpRebates.ca, you agree to be bound by these Terms of Use. These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

2. Nature of This Website

OttawaHeatPumpRebates.ca is a marketing website operated by Elevatz Marketing Inc. on behalf of CoolHeat Comfort Systems. We do not directly provide HVAC or home improvement services. Our role is to help connect interested homeowners with CoolHeat Comfort Systems for a free in-home energy assessment.

3. No Guarantee of Rebates or Savings

Information about government rebate programs (including the Ontario Home Renovation Savings Program) is provided for general informational purposes only. Program eligibility, rebate amounts, and availability are subject to change and are determined by the relevant government authority. This website and Elevatz Marketing Inc. are not affiliated with the Government of Ontario or any government agency.

4. Limitation of Liability

To the fullest extent permitted by law, Elevatz Marketing Inc. and CoolHeat Comfort Systems shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of this site, reliance on information provided, or the outcome of any service engagement.

5. Intellectual Property

All content on this website — including copy, design, and branding — is the property of Elevatz Marketing Inc. and/or CoolHeat Comfort Systems and may not be reproduced without written permission.

6. Contact

For questions about these terms or our privacy practices, contact us at privacy@ottawaheatpumprebates.ca.